Privacy
Policy

PRIVACY POLICY

At Bark Lake Lodge, we take your privacy very seriously and are committed to protecting your personal information. In addition, we demonstrate transparency by informing you that when you visit our website, we use cookies to collect information aimed at offering you a complete online experience with content tailored to your interests and relevant advertisements and to improve navigation on all types of devices.

We invite you to read our Privacy Policy, which has been improved and updated.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1 Means by which personal information is collected.

The personal information collected by Bark Lake Lodge is provided to us directly by you, verbally in person or during telephone contacts or when you fill out forms on various web pages when:

  • • you communicate by telephone or email with our customer service.
  • • in person, upon your arrival and during your stay at Bark Lake Lodge.
  • • you use our website.
  • • you participate in certain activities, or you participate in an event in which the Bark Lake Pavilion is involved (Outdoor Exhibition, Hunting, Fishing and Camping, o.).
  • • you complete surveys, studies, or contest entry forms.
  • • you subscribe to email communications from Bark Lake Lodge (newsletters, magazines, or another event.).
  • • you contact us to make a comment, question, or complaint or when an event or incident occurs on our site.
  • • you submit a job application.

1.2 Consent

The collection of certain personal Information is subject to specific consents. Bark Lake Lodge undertakes to use only the personal information necessary and for the purposes for which it was collected. If Bark Lake Lodge would like to use your personal Information for a purpose other than that described in the Policy, we must obtain your consent beforehand.

Suppose you refuse or withdraw your consent to collecting, using, or sharing your personal Information. In that case, Bark Lake Lodge will send you the relevant Information explaining the consequences of this withdrawal. Please note, however, that if you refuse to allow Bark Lake Lodge to collect certain essential Personal Information (such as your contact details), we may not be able to provide you with the services requested, such as making a reservation.

1.3 Managing Your Preferences

At any time, by visiting the Bark Lake Lodge website, you can manage your preferences for sharing your personal information in connection with navigation on our website, such as managing essential cookies and functionality and for statistics purposes.

You can also contact Bark Lake Lodge to update your personal information or modify or delete certain information collected by contacting 819-639-1744 or email info@pavillonbarklake.com.

1.4 Use of Personal Information

Personal Information is any information, including sensitive data, which can identify or make an individual identifiable, received, or derived from Bark Lake Lodge and recorded in any form. Personal Information remains personal, even if it is otherwise public. Personal Information does not include Information that has been modified or anonymized so that it can no longer be used to identify directly or indirectly an individual (anonymous Personal Information).

You can browse our website without providing us with any personal information. However, with your consent or unless required or authorized by law, we may collect, use, store, and transfer the following types of personal Information about you:

  • Aggregated data.
  • Identity information.
  • Technical Information.
  • Employment information.
  • Your contact details, such as your email address, postal code, and telephone number.

Additionally, like most websites, we automatically collect Information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

If we collect, use, store, or transfer your Personal information, we will only do so for one of the following purposes:

A) When you make a reservation

When you make a reservation in person, by email, or by telephone, we collect certain personal Information such as:

  • Identity information.
  • Your contact details, such as your residential address, email address, postal code, and telephone number.
  • The Information you provided about your preferences, requests for services, and products during your reservation.
  • Your fishing license number depending on the type of reservation.
  • Payment information.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

B) When you make a reservation using the "Book" link on our website

Manisoft Inc. operates the online reservation system that we use. Therefore, the latter collects and processes your personal information, including your payment information, from their website: https://www.reservationpleinair.ca/.

The operator of our reservation system shares with us some of your personal information, such as your name, telephone number, email address, billing address, and your preferences in connection with your reservation (reservation dates, options selected, and particularities, if applicable).

Bark Lodge does not collect any information relating to payment or other financial information when you make a payment for your reservation online on the site https://www.reservationpleinair.ca/.

About cancellations of reservations that you have paid online on the website https://www.reservationpleinair.ca/, resulting in a refund to a customer's debit or credit card, we do not request any information related to your debit or credit card, since the online payment management process is entrusted to third parties, through our service providers Manisoft Inc., for everything about processing and to the administration of the transaction, on credit granted or in the event of a full refund.

We encourage you to consult their confidentiality policy regarding personal information and that of the third parties who have access to your personal information.

We are not responsible for the security of any personal information you disclose to our online reservation service provider, Manisoft Inc., and their third-party services. Bark Lake Lodge respects this Confidentiality Policy and your personal information, which all suppliers share with us.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

C) When you rent equipment

You can rent nautical equipment such as rowboats and motors at Bark Lake Lodge. When you make a rental, we collect certain personal information, such as:

  • Identity information.
  • Your contact details, such as your residential address, email address, postal code, and telephone number.
  • The information you have transmitted about your preferences, requests for additional services or options related to your reservation and equipment rental.
  • Payment information

When you rent in person, directly on the Bark Lake Lodge site, we use a payment terminal managed by the Royal Bank of Canada for bank card transactions (debit and credit).

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

D) To support our marketing and advertising efforts.

Type of personal information collected:

  • Identity information.
  • Your contact details, such as your email address and telephone number.

By subscribing to our mailing list to receive our newsletter or other promotional communications by email, we may collect personal information, such as your first name, last name, and email address, as well as information about your interests to offer you the service you requested as well as a more personalized user experience.

We only communicate with you at your request.

You have the choice, at any time, to no longer receive our promotional communications by clicking on the “Unsubscribe” button, which appears at the bottom of each of our emails, or by contacting our Privacy Officer, as indicated in the “Unsubscribe” section below.

When registering for a competition, participating in a promotion, responding to one of our surveys, or participating in a promotional event, we may collect your name, address, telephone number, and email address. We use this information to manage your participation in contests, promotional events, or surveys to understand our customers better and improve our product and service offering, our promotions, our events, and the improvement of the user experience of our website. When you register for the contest, promotion, or survey, we may ask for your permission to receive commercial information in the future from Bark Lake Lodge or its retail partners. To withdraw your consent to these communications, please contact us by email at info@pavillonbarklake.com.

E) To respond to your requests and communicate information with you at your request.

Type of personal information collected:

  • Identity information.
  • Reservation history.
  • Your contact details, such as your email address and telephone number.
  • Unique identifiers such as username.

When you send a comment or question to customer service by email or telephone, we may collect personal information such as your name, postal or email address, and telephone number, as well as information related to your reservation, if necessary, to be able to respond to your comment or question. During our conversation, we also collected diverse types of information that you provided to us to allow us to answer your question in the best way possible.

F) To improve the service level performance and content of our website

  • Aggregated data.
  • Technical information.

We may collect information about you and your use of our website by technical means, such as cookies, web page counters, and other analytics tools. The information collected may be:

  • Your IP address.
  • Your connection data.
  • The type and version of your browser.
  • Your time zone and location.
  • The types and versions of the operating system and platform.
  • Other technologies on the devices you use to access this website.

We use this information as necessary to administer and improve our website and its content, ensure that it operates efficiently and securely, develop our business activities, and analyze our online marketing strategies. We may also create aggregated statistical data from this information (e.g., total number of visitors to the website, number of page views per session), which is not personal information about you.

We and other advertisers may also use this information to serve advertisements to you. When these advertisements are targeted, it may involve using website information and information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are served to you using your information, it is used as necessary based on our legitimate business interests in you.

G) For hiring staff

Type of personal information collected:

  • Identity information.
  • Employment information.
  • Your contact details, such as your email address, postal code, and telephone number.

We may post job vacancies on our website or social media, such as Facebook. When you submit a job or related request, you may provide us with certain personal information, such as those in a resume, cover letter, or other employment documents. We use this information to process your employment application or other request from you and respond to it accurately.

H) To prevent or detect crimes and protect our business and website

Type of personal information collected:

  • Identity information.
  • Reservation history.
  • Technical information.
  • Your contact details, such as your email address, postal code, and telephone number.
  • Unique identifiers such as username, account number, and password.

This component includes troubleshooting and technical support, data analysis, testing, system maintenance, report production, and data hosting.

We may process your personal information, including your booking history, images or screenshots, and police reports, to investigate any suspected crime on our website (hacking, phishing, or other related wrongdoing) or when a commercial transaction is deemed fraudulent (Reservation, Credit, Refund).

Concerning commercial transactions, decision-making is based exclusively on the automated processing of your personal information in the context of payment by credit or debit card.

2. Collection of personal information

We use different methods to collect personal information about you, including the following:

A) Direct interactions

Please give us your identity and contact information by filling out forms or corresponding with us by post, telephone, email, or otherwise.

B) Indirect interactions

We may receive personal information about you from third parties to whom you have already provided this information by their respective privacy policies (for example, Meta/Facebook, Google Ads, or others) or from a third party responsible for the financial transactions and payment processing for fraud prevention purposes, such as the RBC Royal Bank payment terminal manager.

C) Automated technologies or interactions.

As you interact with our website, we automatically collect direct and indirect personal information, such as technical information about your equipment, browsing actions, and habits. We collect this personal information using cookies, pixels, analytics software, and similar technologies. We may also receive your technical personal information if you visit other websites that use our cookies.

3. Communication of personal information

Unless otherwise stated in this privacy policy, we undertake not to disclose, rent, sell, or transfer personal information about our customers to third parties without first obtaining their consent.

A) Service Providers and Advertising Cookies

We may pass your personal information to third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running competitions and promotions, or analyzing the effectiveness of our advertising strategy. Service providers may store and process your personal information in Canada and the United States.

Bark Lake Lodge uses follow-up marketing cookies on its website, including Google Ads, Meta Facebook, or Instagram. This means that we will continue to show you advertisements across the Internet, particularly on the Google content network, Bing, and affiliate partners. We respect your privacy and do not collect identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to serve advertisements based on past visits to our website. This allows us to make exclusive offers and continue to market our products to those who have expressed interest in them.

You may opt out of the automated collection of information by Service Provider ad networks to deliver advertisements tailored to your interests by visiting the Consumer Opt-Out Page under the Consumer Self-Regulatory Principles. Interest-based advertising online at the following address: https://optout.aboutads.info/?c=3&lang=fr. You can change or opt out of your Google Display Network advertising preferences at https://myadcenter.google.com/.

All these service providers are subject to nondisclosure agreements and legal restrictions governing their use of the information we disclose to them, and they are not authorized to use or disclose personal information for any purpose other than the provision of services on our behalf or as required by applicable law.

B) Communication with our suppliers and partners

Bark Lake Lodge may communicate your personal information to its service providers or partners. Certain communications require your consent. However, certain personal information could be shared with suppliers without your permission by the Act respecting access to documents held by public bodies and the protection of personal information when this communication is necessary for the exercise of a mandate, or the execution of a service or business contract entrusted by Bark Lake Lodge. These providers use your personal information only to provide the services retained related to the purposes described in this Policy.

Bark Lake Lodge may communicate your personal information to the following providers:

  • Providers for handling calls and reservations.
  • Service providers for payment processing.
  • Suppliers for managing communications, emails, and cookies.
  • Service providers meeting our marketing needs.
  • Suppliers for satisfaction surveys and other studies.
  • Suppliers of IT services and products.
  • Cloud computing, web hosting, and data processing services.
  • Legal services.
  • Suppliers of software or job offers websites.

When Bark Lake Lodge communicates your personal information to these suppliers, it ensures that the contracts include the necessary protection clauses to safeguard the confidentiality of your personal information.

C) Disclosure in commercial transactions.

Bark Lake Lodge may be involved in the sale or transfer of part or all its business (including transfers made as part of insolvency or bankruptcy proceedings). Bark Lake Lodge may disclose your personal information to the acquiring organization as part of this sale or transfer. Still, it will require that the latter agrees to protect the confidentiality of your personal information in a manner consistent with this privacy policy.

D) Law Enforcement and Legal Disclosure.

Bark Lake Lodge may disclose your personal information to a provincial or federal institution that confirms it has the legitimate authority to obtain this information or when Bark Lake Lodge has reasonable grounds to believe that this information could be helpful in the context of an investigation of illegal activity, to comply with a subpoena, warrant or order issued by a court, person or body having jurisdiction to compel the production of information, or to comply with the rules of the court regarding the production of documents and information, or to the legal counsel of Bark Lake Lodge.

If you prefer that we not disclose your information as described above in Section 3, you can notify us by email at info@pavillonbarklake.com or by mail at the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

4. Interregional transfers

Your personal information is stored in secure locations and on servers controlled by our service provider, Webtotal Inc., for all information collected on our website. Servers may be in Canada and the United States. If you are a resident of Quebec, please note that your personal information may be transferred to the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside of your district and may be required to disclose your personal information under the laws of their district, including the United States. Depending on the case, we have taken all reasonable measures to ensure that your information will not be used for purposes that are irrelevant to your file or communicated to service providers without your consent, except when the law authorizes it. Each of our service providers has a confidentiality and personal information protection policy.

5. Website Information

We collect the IP address of all visitors to our website and related information such as the Internet browser and operating system they are using, time spent on the website, and website usage habits. This, as well as the domain name of the website from which they accessed our site. We collect this information to help us evaluate and improve your experience with our website.

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can transmit to your browser, and which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on customizable pages. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies may also provide us or our service providers with information that we use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may be unable to take advantage of its features. Our website may also use “tags” or “web beacons.” This technology allows us to know which pages of our website you visit. These “tags” help us optimize and personalize our website for you and future visitors.

You can still log in using a private browsing window if you prefer not to be recognized when visiting our website. You can also erase traces of your visit by emptying your browsing history:

Clear your browsing history on Chrome.

Clear your browsing history on Microsoft Edge

Clear your browsing history on Safari.

Clear your browsing history on Firefox.

6. Your rights

With certain exceptions, you have the following rights concerning the personal information we collect about you:

A) Your right of access.

Upon written request, subject to certain exceptions, Bark Lake Lodge will inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the time limits provided by law. You have the right to access and correct information held about you. Please send us any access request by email to info@pavillonbarklake.com or by post to the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

We do our best to respond to legitimate requests within a reasonable time limit of thirty days. It may take more than a month to process the request if it is particularly complex or you have made several requests. In these cases, we will notify you and follow up with you. We may charge a reasonable fee for reprinting documents if you require additional copies.

B) Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to correct it. Upon request, where possible and legal, we will also tell you to whom we have communicated your personal information so that you can share it with them directly.

C) Your right to delete personal information

You have the right to control the dissemination of your personal information and to ask us to remove you from any hyperlink associated with your name, and that gives access to your personal information if the dissemination of the latter contravenes the law or a court order—a court of law, or if it causes serious harm to your reputation or privacy.

You may contact us for assistance in modifying, updating, or deleting personal information provided to Bark Lake Lodge. Please note that we will process your request within a reasonable time.

D) Your rights regarding automated decision-making and profiling.

You have the right to know if we use your personal information to decide based exclusively on the automated processing of this information. Upon request, you also have the right to know the categories of personal information used to make the decision, its reasons, and the main factors that led to it. You can correct the data to decide if you notice any errors. Finally, you may submit comments supporting a request to review any automated decisions using your personal information.

E) Your right to request information about data processing

You may contact us to obtain information about our data processing activities, including what personal information has been collected about you and how Bark Lake Lodge processes it. You may ask us to specify the categories of people who have access to your personal information from Bark Lake Lodge and the applicable retention period for this information.

F) Your right to withdraw your consent, deactivate your account, or unsubscribe

If we rely on your consent (or explicit consent) as a legal basis for processing your personal information, you can withdraw that consent at any time. However, this will not affect the lawfulness of any processing before you withdraw your consent. We may not provide certain products or services if you withdraw your consent. We will notify you if this is the case when starting your support.

If you wish to delete your Bark Lake Lodge account, please submit a written request to us by email to info@pavillonbarklake.com or by mail to the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

If you wish to keep your account but no longer want to receive emails from Bark Lake Lodge, please click “Unsubscribe” at the bottom of the email page. Please note that in each of the emails we send, you can unsubscribe from our mailing list so that you can stop receiving our emails at any time.

7. Security of personal information

We understand and take very seriously that our customers trust us to protect their personal information. We have taken measures to protect the personal information in our custody and control. Therefore, we provide access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control.

Even with the preceding, you should be aware that, unfortunately, no data transmission over the Internet can be considered secure. Consequently, Bark Lake Lodge does not represent or guarantee that personal information will not be lost, misused, or modified, and it assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or third parties.

In addition, Bark Lake Lodge will never contact you to ask for information about your credit card number or bank account. This information is never transmitted to Bark Lake Lodge since when you make a transaction, a third party manages it. If a stranger contact you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and immediately contact us at info@pavillonbarklake.com.

8. Use of social media and browsing platforms

We encourage you to review the privacy options and settings on the social platforms and networks you use so that you understand all the choices available to you regarding sharing your information with us. If necessary, you will be able to update your preferences so that they reflect your use. Bark Lake Lodge does not manage your personal information from your personal social media accounts or browsing platforms.

9. About Children

If you are under eighteen, you can browse our website but not make reservations. Our site is not designed for children. We do not wish to collect personal information from children under eighteen. This Policy aims to protect children.

If you are under eighteen and want to make a reservation, please ask one of your parents to make it for you.

10. Changes to our privacy policy

This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information according to the privacy policy in force when such information is collected or as otherwise agreed upon with you. If there are any changes to this privacy policy, we will post an amended version on our website as soon as possible after the update.

11. To contact us

You can contact us at any time at the contact details indicated below for any questions or comments about this privacy policy if you wish to exercise any of your rights relating to your personal information or if you have a complaint about how we process your personal information.

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

Telephone: 819-639-1744

Email: info@pavillonbarklake.com

Last updated: October 4, 2023

PRIVACY POLICY

At Bark Lake Lodge, we take your privacy very seriously and are committed to protecting your personal information. In addition, we demonstrate transparency by informing you that when you visit our website, we use cookies to collect information aimed at offering you a complete online experience with content tailored to your interests and relevant advertisements and to improve navigation on all types of devices.

We invite you to read our Privacy Policy, which has been improved and updated.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1 Means by which personal information is collected.

The personal information collected by Bark Lake Lodge is provided to us directly by you, verbally in person or during telephone contacts or when you fill out forms on various web pages when:

  • • you communicate by telephone or email with our customer service.
  • • in person, upon your arrival and during your stay at Bark Lake Lodge.
  • • you use our website.
  • • you participate in certain activities, or you participate in an event in which the Bark Lake Pavilion is involved (Outdoor Exhibition, Hunting, Fishing and Camping, o.).
  • • you complete surveys, studies, or contest entry forms.
  • • you subscribe to email communications from Bark Lake Lodge (newsletters, magazines, or another event.).
  • • you contact us to make a comment, question, or complaint or when an event or incident occurs on our site.
  • • you submit a job application.

1.2 Consent

The collection of certain personal Information is subject to specific consents. Bark Lake Lodge undertakes to use only the personal information necessary and for the purposes for which it was collected. If Bark Lake Lodge would like to use your personal Information for a purpose other than that described in the Policy, we must obtain your consent beforehand.

Suppose you refuse or withdraw your consent to collecting, using, or sharing your personal Information. In that case, Bark Lake Lodge will send you the relevant Information explaining the consequences of this withdrawal. Please note, however, that if you refuse to allow Bark Lake Lodge to collect certain essential Personal Information (such as your contact details), we may not be able to provide you with the services requested, such as making a reservation.

1.3 Managing Your Preferences

At any time, by visiting the Bark Lake Lodge website, you can manage your preferences for sharing your personal information in connection with navigation on our website, such as managing essential cookies and functionality and for statistics purposes.

You can also contact Bark Lake Lodge to update your personal information or modify or delete certain information collected by contacting 819-639-1744 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

1.4 Use of Personal Information

Personal Information is any information, including sensitive data, which can identify or make an individual identifiable, received, or derived from Bark Lake Lodge and recorded in any form. Personal Information remains personal, even if it is otherwise public. Personal Information does not include Information that has been modified or anonymized so that it can no longer be used to identify directly or indirectly an individual (anonymous Personal Information).

You can browse our website without providing us with any personal information. However, with your consent or unless required or authorized by law, we may collect, use, store, and transfer the following types of personal Information about you:

  • Aggregated data.
  • Identity information.
  • Technical Information.
  • Employment information.
  • Your contact details, such as your email address, postal code, and telephone number.

Additionally, like most websites, we automatically collect Information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

If we collect, use, store, or transfer your Personal information, we will only do so for one of the following purposes:

A) When you make a reservation

When you make a reservation in person, by email, or by telephone, we collect certain personal Information such as:

  • Identity information.
  • Your contact details, such as your residential address, email address, postal code, and telephone number.
  • The Information you provided about your preferences, requests for services, and products during your reservation.
  • Your fishing license number depending on the type of reservation.
  • Payment information.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

B) When you make a reservation using the "Book" link on our website

Manisoft Inc. operates the online reservation system that we use. Therefore, the latter collects and processes your personal information, including your payment information, from their website: https://www.reservationpleinair.ca/.

The operator of our reservation system shares with us some of your personal information, such as your name, telephone number, email address, billing address, and your preferences in connection with your reservation (reservation dates, options selected, and particularities, if applicable).

Bark Lodge does not collect any information relating to payment or other financial information when you make a payment for your reservation online on the site https://www.reservationpleinair.ca/.

About cancellations of reservations that you have paid online on the website https://www.reservationpleinair.ca/, resulting in a refund to a customer's debit or credit card, we do not request any information related to your debit or credit card, since the online payment management process is entrusted to third parties, through our service providers Manisoft Inc., for everything about processing and to the administration of the transaction, on credit granted or in the event of a full refund.

We encourage you to consult their confidentiality policy regarding personal information and that of the third parties who have access to your personal information.

We are not responsible for the security of any personal information you disclose to our online reservation service provider, Manisoft Inc., and their third-party services. Bark Lake Lodge respects this Confidentiality Policy and your personal information, which all suppliers share with us.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

C) When you rent equipment

You can rent nautical equipment such as rowboats and motors at Bark Lake Lodge. When you make a rental, we collect certain personal information, such as:

  • Identity information.
  • Your contact details, such as your residential address, email address, postal code, and telephone number.
  • The information you have transmitted about your preferences, requests for additional services or options related to your reservation and equipment rental.
  • Payment information

When you rent in person, directly on the Bark Lake Lodge site, we use a payment terminal managed by the Royal Bank of Canada for bank card transactions (debit and credit).

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

D) To support our marketing and advertising efforts.

Type of personal information collected:

  • Identity information.
  • Your contact details, such as your email address and telephone number.

By subscribing to our mailing list to receive our newsletter or other promotional communications by email, we may collect personal information, such as your first name, last name, and email address, as well as information about your interests to offer you the service you requested as well as a more personalized user experience.

We only communicate with you at your request.

You have the choice, at any time, to no longer receive our promotional communications by clicking on the “Unsubscribe” button, which appears at the bottom of each of our emails, or by contacting our Privacy Officer, as indicated in the “Unsubscribe” section below.

When registering for a competition, participating in a promotion, responding to one of our surveys, or participating in a promotional event, we may collect your name, address, telephone number, and email address. We use this information to manage your participation in contests, promotional events, or surveys to understand our customers better and improve our product and service offering, our promotions, our events, and the improvement of the user experience of our website. When you register for the contest, promotion, or survey, we may ask for your permission to receive commercial information in the future from Bark Lake Lodge or its retail partners. To withdraw your consent to these communications, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

E) To respond to your requests and communicate information with you at your request.

Type of personal information collected:

  • Identity information.
  • Reservation history.
  • Your contact details, such as your email address and telephone number.
  • Unique identifiers such as username.

When you send a comment or question to customer service by email or telephone, we may collect personal information such as your name, postal or email address, and telephone number, as well as information related to your reservation, if necessary, to be able to respond to your comment or question. During our conversation, we also collected diverse types of information that you provided to us to allow us to answer your question in the best way possible.

F) To improve the service level performance and content of our website

  • Aggregated data.
  • Technical information.

We may collect information about you and your use of our website by technical means, such as cookies, web page counters, and other analytics tools. The information collected may be:

  • Your IP address.
  • Your connection data.
  • The type and version of your browser.
  • Your time zone and location.
  • The types and versions of the operating system and platform.
  • Other technologies on the devices you use to access this website.

We use this information as necessary to administer and improve our website and its content, ensure that it operates efficiently and securely, develop our business activities, and analyze our online marketing strategies. We may also create aggregated statistical data from this information (e.g., total number of visitors to the website, number of page views per session), which is not personal information about you.

We and other advertisers may also use this information to serve advertisements to you. When these advertisements are targeted, it may involve using website information and information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are served to you using your information, it is used as necessary based on our legitimate business interests in you.

G) For hiring staff

Type of personal information collected:

  • Identity information.
  • Employment information.
  • Your contact details, such as your email address, postal code, and telephone number.

We may post job vacancies on our website or social media, such as Facebook. When you submit a job or related request, you may provide us with certain personal information, such as those in a resume, cover letter, or other employment documents. We use this information to process your employment application or other request from you and respond to it accurately.

H) To prevent or detect crimes and protect our business and website

Type of personal information collected:

  • Identity information.
  • Reservation history.
  • Technical information.
  • Your contact details, such as your email address, postal code, and telephone number.
  • Unique identifiers such as username, account number, and password.

This component includes troubleshooting and technical support, data analysis, testing, system maintenance, report production, and data hosting.

We may process your personal information, including your booking history, images or screenshots, and police reports, to investigate any suspected crime on our website (hacking, phishing, or other related wrongdoing) or when a commercial transaction is deemed fraudulent (Reservation, Credit, Refund).

Concerning commercial transactions, decision-making is based exclusively on the automated processing of your personal information in the context of payment by credit or debit card.

2. Collection of personal information

We use different methods to collect personal information about you, including the following:

A) Direct interactions

Please give us your identity and contact information by filling out forms or corresponding with us by post, telephone, email, or otherwise.

B) Indirect interactions

We may receive personal information about you from third parties to whom you have already provided this information by their respective privacy policies (for example, Meta/Facebook, Google Ads, or others) or from a third party responsible for the financial transactions and payment processing for fraud prevention purposes, such as the RBC Royal Bank payment terminal manager.

C) Automated technologies or interactions.

As you interact with our website, we automatically collect direct and indirect personal information, such as technical information about your equipment, browsing actions, and habits. We collect this personal information using cookies, pixels, analytics software, and similar technologies. We may also receive your technical personal information if you visit other websites that use our cookies.

3. Communication of personal information

Unless otherwise stated in this privacy policy, we undertake not to disclose, rent, sell, or transfer personal information about our customers to third parties without first obtaining their consent.

A) Service Providers and Advertising Cookies

We may pass your personal information to third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running competitions and promotions, or analyzing the effectiveness of our advertising strategy. Service providers may store and process your personal information in Canada and the United States.

Bark Lake Lodge uses follow-up marketing cookies on its website, including Google Ads, Meta Facebook, or Instagram. This means that we will continue to show you advertisements across the Internet, particularly on the Google content network, Bing, and affiliate partners. We respect your privacy and do not collect identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to serve advertisements based on past visits to our website. This allows us to make exclusive offers and continue to market our products to those who have expressed interest in them.

You may opt out of the automated collection of information by Service Provider ad networks to deliver advertisements tailored to your interests by visiting the Consumer Opt-Out Page under the Consumer Self-Regulatory Principles. Interest-based advertising online at the following address: https://optout.aboutads.info/?c=3&lang=fr. You can change or opt out of your Google Display Network advertising preferences at https://myadcenter.google.com/.

All these service providers are subject to nondisclosure agreements and legal restrictions governing their use of the information we disclose to them, and they are not authorized to use or disclose personal information for any purpose other than the provision of services on our behalf or as required by applicable law.

B) Communication with our suppliers and partners

Bark Lake Lodge may communicate your personal information to its service providers or partners. Certain communications require your consent. However, certain personal information could be shared with suppliers without your permission by the Act respecting access to documents held by public bodies and the protection of personal information when this communication is necessary for the exercise of a mandate, or the execution of a service or business contract entrusted by Bark Lake Lodge. These providers use your personal information only to provide the services retained related to the purposes described in this Policy.

Bark Lake Lodge may communicate your personal information to the following providers:

  • Providers for handling calls and reservations.
  • Service providers for payment processing.
  • Suppliers for managing communications, emails, and cookies.
  • Service providers meeting our marketing needs.
  • Suppliers for satisfaction surveys and other studies.
  • Suppliers of IT services and products.
  • Cloud computing, web hosting, and data processing services.
  • Legal services.
  • Suppliers of software or job offers websites.

When Bark Lake Lodge communicates your personal information to these suppliers, it ensures that the contracts include the necessary protection clauses to safeguard the confidentiality of your personal information.

C) Disclosure in commercial transactions.

Bark Lake Lodge may be involved in the sale or transfer of part or all its business (including transfers made as part of insolvency or bankruptcy proceedings). Bark Lake Lodge may disclose your personal information to the acquiring organization as part of this sale or transfer. Still, it will require that the latter agrees to protect the confidentiality of your personal information in a manner consistent with this privacy policy.

D) Law Enforcement and Legal Disclosure.

Bark Lake Lodge may disclose your personal information to a provincial or federal institution that confirms it has the legitimate authority to obtain this information or when Bark Lake Lodge has reasonable grounds to believe that this information could be helpful in the context of an investigation of illegal activity, to comply with a subpoena, warrant or order issued by a court, person or body having jurisdiction to compel the production of information, or to comply with the rules of the court regarding the production of documents and information, or to the legal counsel of Bark Lake Lodge.

If you prefer that we not disclose your information as described above in Section 3, you can notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

4. Interregional transfers

Your personal information is stored in secure locations and on servers controlled by our service provider, Webtotal Inc., for all information collected on our website. Servers may be in Canada and the United States. If you are a resident of Quebec, please note that your personal information may be transferred to the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside of your district and may be required to disclose your personal information under the laws of their district, including the United States. Depending on the case, we have taken all reasonable measures to ensure that your information will not be used for purposes that are irrelevant to your file or communicated to service providers without your consent, except when the law authorizes it. Each of our service providers has a confidentiality and personal information protection policy.

5. Website Information

We collect the IP address of all visitors to our website and related information such as the Internet browser and operating system they are using, time spent on the website, and website usage habits. This, as well as the domain name of the website from which they accessed our site. We collect this information to help us evaluate and improve your experience with our website.

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can transmit to your browser, and which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on customizable pages. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies may also provide us or our service providers with information that we use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may be unable to take advantage of its features. Our website may also use “tags” or “web beacons.” This technology allows us to know which pages of our website you visit. These “tags” help us optimize and personalize our website for you and future visitors.

You can still log in using a private browsing window if you prefer not to be recognized when visiting our website. You can also erase traces of your visit by emptying your browsing history:

Clear your browsing history on Chrome.

Clear your browsing history on Microsoft Edge

Clear your browsing history on Safari.

Clear your browsing history on Firefox.

6. Your rights

With certain exceptions, you have the following rights concerning the personal information we collect about you:

A) Your right of access.

Upon written request, subject to certain exceptions, Bark Lake Lodge will inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the time limits provided by law. You have the right to access and correct information held about you. Please send us any access request by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

We do our best to respond to legitimate requests within a reasonable time limit of thirty days. It may take more than a month to process the request if it is particularly complex or you have made several requests. In these cases, we will notify you and follow up with you. We may charge a reasonable fee for reprinting documents if you require additional copies.

B) Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to correct it. Upon request, where possible and legal, we will also tell you to whom we have communicated your personal information so that you can share it with them directly.

C) Your right to delete personal information

You have the right to control the dissemination of your personal information and to ask us to remove you from any hyperlink associated with your name, and that gives access to your personal information if the dissemination of the latter contravenes the law or a court order—a court of law, or if it causes serious harm to your reputation or privacy.

You may contact us for assistance in modifying, updating, or deleting personal information provided to Bark Lake Lodge. Please note that we will process your request within a reasonable time.

D) Your rights regarding automated decision-making and profiling.

You have the right to know if we use your personal information to decide based exclusively on the automated processing of this information. Upon request, you also have the right to know the categories of personal information used to make the decision, its reasons, and the main factors that led to it. You can correct the data to decide if you notice any errors. Finally, you may submit comments supporting a request to review any automated decisions using your personal information.

E) Your right to request information about data processing

You may contact us to obtain information about our data processing activities, including what personal information has been collected about you and how Bark Lake Lodge processes it. You may ask us to specify the categories of people who have access to your personal information from Bark Lake Lodge and the applicable retention period for this information.

F) Your right to withdraw your consent, deactivate your account, or unsubscribe

If we rely on your consent (or explicit consent) as a legal basis for processing your personal information, you can withdraw that consent at any time. However, this will not affect the lawfulness of any processing before you withdraw your consent. We may not provide certain products or services if you withdraw your consent. We will notify you if this is the case when starting your support.

If you wish to delete your Bark Lake Lodge account, please submit a written request to us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail to the following address:

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

If you wish to keep your account but no longer want to receive emails from Bark Lake Lodge, please click “Unsubscribe” at the bottom of the email page. Please note that in each of the emails we send, you can unsubscribe from our mailing list so that you can stop receiving our emails at any time.

7. Security of personal information

We understand and take very seriously that our customers trust us to protect their personal information. We have taken measures to protect the personal information in our custody and control. Therefore, we provide access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control.

Even with the preceding, you should be aware that, unfortunately, no data transmission over the Internet can be considered secure. Consequently, Bark Lake Lodge does not represent or guarantee that personal information will not be lost, misused, or modified, and it assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or third parties.

In addition, Bark Lake Lodge will never contact you to ask for information about your credit card number or bank account. This information is never transmitted to Bark Lake Lodge since when you make a transaction, a third party manages it. If a stranger contact you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and immediately contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. Use of social media and browsing platforms

We encourage you to review the privacy options and settings on the social platforms and networks you use so that you understand all the choices available to you regarding sharing your information with us. If necessary, you will be able to update your preferences so that they reflect your use. Bark Lake Lodge does not manage your personal information from your personal social media accounts or browsing platforms.

9. About Children

If you are under eighteen, you can browse our website but not make reservations. Our site is not designed for children. We do not wish to collect personal information from children under eighteen. This Policy aims to protect children.

If you are under eighteen and want to make a reservation, please ask one of your parents to make it for you.

10. Changes to our privacy policy

This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information according to the privacy policy in force when such information is collected or as otherwise agreed upon with you. If there are any changes to this privacy policy, we will post an amended version on our website as soon as possible after the update.

11. To contact us

You can contact us at any time at the contact details indicated below for any questions or comments about this privacy policy if you wish to exercise any of your rights relating to your personal information or if you have a complaint about how we process your personal information.

Bark Lake Lodge
Marc Phillion
Responsible for the protection of personal information
82 Rue Jules-Verne
Gatineau, QC J8R 4C6

Telephone: 819-639-1744

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Last updated: October 4, 2023

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